IT Infrastructure End User Specialist

Spartanburg, SC
Full Time
Experienced
SWJ Technology specializes in providing engineering, planning, and project management services across various industries. We are currently seeking an IT Infrastructure End User Specialist for a client in the automotive industry, specializing in car manufacturing. This is a long-term Contractor role, 90 % based in Spartanburg, SC that requires onsite presence and permits up to 10% working other location. If you’re eager to grow your career and make a meaningful impact on exciting projects, we look forward to your application

PURPOSE: 
This role is responsible for leading the planning, implementation, and support of workspace systems and IT end-user infrastructure solutions from concept to deployment, including personal computers, printers, scanners, and other end-user devices. The role manages complex operational and technical projects while ensuring long-term requirements for workspace systems management and planning are met. It serves as the primary contact for workspace operations topics at the facility, ensuring alignment with defined corporate standards. Additionally, the role participates in proof-of-concept (POC) evaluations and provides expert guidance on implementing secure, scalable, and high-performance IT infrastructure end-user solutions. The successful candidate will be organized, self-motivated, and able to manage multiple priorities simultaneously.

RESPONSIBILITIES:
  • Serve as a subject matter expert (SME) for IT end-user systems, including their integration with cloud platforms, storage solutions, cybersecurity frameworks (firewalls, intrusion prevention, encryption), and other infrastructure such as mobile devices and video conferencing systems.
  • Deploy, configure, and maintain IT end-user infrastructure components, including laptops, mobile devices, printers, and peripherals.
  • Oversee vendor management and collaboration with external providers for the deployment and support of IT end-user services.
  • Ensure high availability of systems by implementing redundancy, backup strategies, and disaster recovery solutions.
  • Optimize IT infrastructure performance through monitoring, capacity planning, and proactive issue resolution.
  • Adhere to compliance and audit requirements by enforcing security policies, implementing access controls, and supporting regulatory standards.
  • Manage ITIL processes, including problem and change management, incident response, and configuration management to ensure service stability and operational efficiency.
  • Manage escalations of unresolved incidents or service requests after an end-user escalation.
  • Document IT end-user infrastructure design, configurations, and best practices to enhance knowledge sharing and continuous improvement.
  • Lead end-user infrastructure lifecycle management, including upgrades, patching, and decommissioning to maintain system reliability and security.
  • Collaborate with global IT teams to standardize processes, align on best practices, and support cross-functional IT initiatives.
  • Provide technical leadership and mentorship to junior technicians, ensuring adherence to IT standards and fostering skill development.
  • Research and evaluate emerging technologies, including automation, cloud-native services, and AI-driven IT operations to drive innovation and efficiency.
  • Communicate end-user infrastructure strategies and solutions to technical and non-technical stakeholders to ensure clarity in decision-making processes.
  • Serve as an IT project manager for small to medium-sized projects, overseeing assigned resources, conducting status meetings, and effectively communicating project progress to stakeholders.
  • Perform other duties as assigned by management.
  • Note: This position requires occasional after-hours, weekend, and holiday work.
QUALIFICATIONS:
  • BS/BA in Information Technology OR AA/AS degree with 2 years of professional experience OR 4 years of equivalent IT experience.
REQUIRED SKILLS:
  • 5+ years of experience managing enterprise end user IT systems, including end user software systems, client virtualization, hardware, and security concepts. Experience in manufacturing environments is preferred.
    • Windows 10/11, Active Directory
    • Office 365 product suite, including OneDrive and Microsoft Teams Rooms (video conferencing)
    • Acronis DR
    • LAN/WAN networking (DNS, DHCP, TCP/IP, etc)
    • Routers, switches, access points, and firewalls (including rules)
    • Laptops, printers, Zebra scanners (Android), radios, IoT devices
    • Collaboration toolsets (JIRA, Confluence, SharePoint, Microsoft Teams)
  • 5+ years of experience demonstrating strong communication skills in IT environments. Strong customer service mindset is required.
  • 2+ years of junior leadership experience, mentoring teams or managing IT projects.
  • Demonstrate 2+ years of experience in supplier/vendor management.
  • Apply 1+ years of agile methodology principles in IT infrastructure projects.
  • Utilize 5+ years of experience in IT applications, tools, and technology to enhance operational efficiency.
  • Training
    • 6 Sigma / LEAN methodology.
    • 5S/6S methodology.
  • Licenses and/or Certifications:
    • ITIL certification.
    • CompTIA A+, CompTIA Network+
    • AWS CCP / Azure Fundamentals or similar
    • PMI CAPM, PMP
PHYSICAL REQUIREMENTS:
  • Work is normally performed in an office, laboratory, manufacturing floor, or machine shop setting where physical work includes, but is not limited to sitting, standing, reaching, kneeling, bending, and lifting up to 25 lbs.
  • Must be able to understand and comply with all relevant safety practices
FLSA STATUS/WORKING SCHEDULE:
  • Location: 90 % Spartanburg, SC other locations 10%
  • Type: Full time
  • Overtime: this position requires occasional after-hours, weekend, and holiday work.
  • Assignment Start: 4/1/2026

SWJ TECHNOLOGY and all of its subsidiaries (i.e., NGE EQUIPMENT and ProjectOne US) are Equal Opportunity Employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability status, protected veteran status, or any other characteristic protected by law.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*